Rental Polices

Detailed Terms and Conditions

Detailed Terms and Conditions

Detailed Terms and Conditions are specified in each Property Rental Agreement, and may vary with individual properties. Procedures are as follows:


Published rates are subject to change without notice. Please contact us to confirm rates. Published rates do not include processing fee, cleaning fees, and possibly other additional fees associated with some properties. Prices fluctuate depending on the season, and seasonal schedules may vary with individual properties. Please contact us to confirm rates as rates are subject to change without notice.

Reservation and Payment Schedule:
An initial deposit of 50% of the total rental, taxes, and any associated fees is required to confirm the rental. Total balance payment is due 60 - 90 days prior to arrival (depending on property, see your rental contract)

Payment Form:
Payments may be made via personal or certified check, bank wire transfer, or credit card or Pay Pal. Personal checks are not accepted for payments made two weeks prior to arrival. Visa, Master Card, Discover, and American Express credit cards are generally accepted. Please check with our staff to find out which payment methods are acceptable for your property.

Security / Damage Deposit:
Some properties may require a security deposit, however in general no security deposit is charged.

Cleaning Fee:
All properties require a departure cleaning fee which is over and above the rental fee. Fees charged vary by property depending on the size of the property and the housekeeper charge.

Guest Responsibilities:
Guests agree to report any damage that they find or cause immediately to the rental representative. Guests assume all responsibility for behavior of self and their guests and agree to abide by all rules and regulations of the property. Properties are privately owned and are located in residential neighborhoods and are not suitable to stage loud parties. No occupants under the age of 25 are allowed unless accompanied by parent or guardian. Only the number of adults and children specified in the rental agreement are allowed to stay as guests for the rental.

Welcome Packet:
When we receive your final rental payment we will EMAIL you the Welcome Packet for the property you have rented. The Welcome Packet is a useful guide that provides detailed directions to the property and a wonderful local's guide to favorite restaurants, conveniences, and points of interest you may want to visit during your stay. We suggest you print this and bring it with you to La Cruz.

Check-In Procedures:
Properties are available for check-in at 4:00 p.m.

How to get the key:
Depending on the property you rent, we will either check you into the property, or a key will be left in a lock box for you on the premises. Only the person who signed the rental contract will be given these instructions.

Early check in:
Please do not count on an early arrival. While we do our best to accommodate requests for early arrivals, please be advised that an early check-in is at the discretion of our executive housekeeper, and is only possible if the rental property you are renting is prepared for arrival and approved in advance by our staff during the check-in call.

NOTE: Please understand that we have multiple properties where guests are checking out and new guests are checking in on the same day. We need time to prepare your rental property for your arrival. Housekeeping and maintenance professionals must have access to all properties from 10:00 a.m. to 4:00 p.m. for cleaning and maintenance after check-out and prior to check-in. Late arrivals are fine but must be arranged in advance.

Check-Out Procedures:
Properties must be vacated at 10:00 a.m.

Late Check-Out:
Please do not expect or plan on a late check-out. If there are no new guests scheduled to arrive on the day of your departure, a late check-out may be possible and can be requested by calling the check-in line. However, a late check-out is at the discretion of the executive housekeeper and maintenance staff, and is only possible if no new guests are scheduled to arrive at the property on the day of your departure.

Our vacation rental properties are smoke free homes. Ask our staff if smoking is permitted outside on outdoor decks or property grounds. If smoking is permitted outside, please use provided ash trays.

Please note that only a few properties allow pets. Please be sure to obtain prior approval to bring your pet or you may risk eviction. If a pet guest is approved, there are pet fees associated for pet stay which included daily rate plus an additional pet cleaning and departure flea spray.

Cancellation Policy:
For cancellations made 60-90 days (depending on property, ) or more prior to arrival date, the guest is entitled to refund less a cancellation fee. Cancellation fees for larger properties, such as Estates, have a higher cancellation fee. There are no cancellations for some holidays and special events. Cancellations must be made in writing and acknowledged by Vacation Properies La Cruz.

Construction or Repairs Near Vacation Rental Properties
LaCruz because it is a resort town where renovation of existing historic properties, new construction, and road repair sometimes occurs without forewarning in the area where our vacation rentals are located, and is beyond our control. Vacation Properties La Cruz is not liable for any guest annoyance due to construction in the neighborhood or nearby the vacation rental property our guests have rented. We cannot make refunds or re-locate guests due to the inconvenience of construction or repairs.