Frequently Asked Questions
Q: How old do I need to be to reserve a home?
A: In order to reserve one of our vacation homes everyone who is traveling must be at least 21 years old or accompanied by a parent or legal guardian. In some areas, the age requirement may be higher. Please contact us at email@example.com to confirm.
Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy.
Q: Can I bring my dog along?
A: Dogs are allowed in many of our homes. Prior to bringing your dog, you must check with Vacation Rentals La Cruz and possibly be required to pay the required nightly pet fee.
Q: What is the difference between FlipKey/VRBO and your site?
A: VRBO/FlipKey/HomeAway are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We only advertise on VRBO and other sites to get our homes the most visibility.
Q: I tried to book a reservation online but it gave me an error. How do I know my reservation is secured?
A: When booking online, if you hit the submit button more than once this will result in you receiving an error message that says either your dates are unavailable or that you already have a reservation. Typically the reservation goes through, but you are welcome to contact us at firstname.lastname@example.org to confirm.
Q: Can I get a breakdown of the total cost?
A: The rental quote includes all lodging, taxes, and fees. Your receipt will give you a break down of all costs incurred.
Q: What is the pet policy?
A: Pets are permitted in selected homes, depending on owner preferences. Some owners may have pet allergies and we ask that you only bring your pets into pet-friendly homes.
Q: Do you have any homes without a three night minimum stay?
A: Most of our homes have at least a three night minimum stay. We do have some condos and studios that allow for a one night stay and they should appear when searching for your dates.
Q: Do you allow weddings in your homes?
A: Some of our homes do allow weddings with the owner's approval. Depending on the home, there may be additional fees, parking restrictions and guest count maximums. Please contact us at email@example.com to confirm.
Q: How can I modify my reservation, and are there any fees associated with that?
A: Please call us at 360-390-5120 to help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.
Q: How do I go about booking a vacation as a gift for a friend?
A: You can book and pay for a reservation for another person. However, you must ensure that the name and all contact information listed on the reservation, including the email address, are for the person that will be staying in the home.
Q: What is the difference between a hotel and a vacation rental?
A: All of our vacation rentals are owned by private home-owners and can be preferable to hotels for a number of reasons. They are typically more comfortable, much nicer, offer kitchens for preparing meals and are more accommodating and relaxing than a hotel room especially those traveling with children and/or pets.
Q: How do I pay for a reservation?
A: We accept PayPal and Bank Transfer and Direct deposit. PayPal can be used in conjunction with the following credit cards: Visa, MasterCard, Discover, American Express.
Features & Amenities
Q: Is smoking allowed in the home?
A: Smoking is prohibited inside all home and only allowed in designated smoking areas.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens, bath towels and beach towels will be provided.
Q: What items can I expect to find in the home?
A: Please see the features and amenities section of the home listing. Vacation Properties La Cruz also provides a few items to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dish washing liquid, dishwasher pacs/pods, dish brush, kitchen trash bags, and small trash can liners. If there is something specific that you require, please make sure you bring it with you.
Q: What cable package does the home have? Will we be able to watch the game?
A: Rental properties are individually owned and each home will have a different cable vs streaming option. Vacation Properties La Cruz cannot guarantee Television service or TV Channel availability.
Location & Access
Q: How do I obtain the keys?
A: We will meet you at your home and get you checked in personally. We will e-mail check-in instructions 7 days prior to your stay. including driving directions and lock box combination to insure you do not have to wait outside. .
Housekeeping & Maintenance
Q: Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?
A: No. Our staff has very strict guidelines and are required to clean the home after each guest vacates. Guests are expected to keep the property in good condition throughout their stay.
Q: We can't find any paper towels or dish washing detergent. Can you bring us some?
A: Please check in all cabinets (under the sink, above the refrigerator) The same goes for the following items: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dish washing liquid, dishwasher caps/pods, dish brush, kitchen trash bags, small trash can liners, and propane for the grill.
Check-in & Check-out
Q: What are the check-out procedures?
A: Check-out is at 10AM and upon your departure we ask that you start the first load of laundry if there is a washer and dryer in the home. If you have time to begin a second load it is greatly appreciated by our housekeeping staff.
Q: Do I have to check in by a certain time?
A: Check-in is at 4 PM and guests can arrive any time after.
Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. Please contact us by email to see if early check in is available.
Q: Can I get a late check out?
A: Late check-out is available if we do not have another reservation that night.